What are your hours?

Hours of Operation

Tuesday: 11:00 am to 6:00 pm

Wednesday: 11:00 am to 6:00 pm

Friday: 1:00 pm to 8:00 pm

Saturday: 11:00 am to 6:00 pm

Sunday, Monday, & Thursdays Closed

Do you ever work on holidays or stay late?

Special arrangements can be made for my clients if after hour or holiday appointments are needed. Please ask.

Do you take walk in’s?

Usually no, as 90% of my clients all pre-book their appointments. So when I am working, there is very little time for me to take a walk in. However, a quick text to me at 250-870-6171 letting me know what you need, I may be able to place you in that day, if there is an opening!

“From time to time I may be pulled away from my chair to fulfill my commitments on location or during education sessions. I ask for your patience and understanding during these times and encourage you to pre-book your appointments to avoid any disappointments.”

What methods of payment do you accept?

I accept Cash and e-transfer (which I prefer).

What guarantee can you give me?

I offer a guarantee for each of my services. I stand behind my work and the products I use. If I have gotten a complete and truthful consultation, I will determine the best route to go with your hair. I will not do anything that will compromise the health of your hair, period.

If I say I won’t do a particular treatment then there is probably a reason for it. Ask me specifically during your consultation on the guarantee I can offer with the service you are wanting to receive, as everyone is an individual. I will give you as much information as you will need to make a comfortable decision on what products, services and treatments may suit you best. Professional products used at home will make the guarantee easier to give.

Do you ever give discounts on your Services

If an existing client referrs a client to me, they will receive a 50% discount off of their next haircut.

Is there Client Parking at the Salon?

Yes, there is free parking at the back side of the professional building however if the lot is full, there is PAY parking directly in front of the salon on Tutt Street. It’s $1.25 for an hour.

Do you have wheel chair/walker access?

Yes, the salon is street level and it’s easy to access us. We are happy to see any mobility challenged folks at the salon.

What are you policies about cancelled or missed appointments?

Last minute cancellations are subject to a “NO SHOW” fee. This is an unfortunate policy that had to be implemented as I have a large volume of clients on cancellation notification.

Given adequate notice I can fill a cancelled appointment with one or more clients that are waiting. Last minute cancellations cannot be filled and that precious appointment time is lost. I require at least 12 hours notice for a cancellation.

That being said, if you are sick please stay home and call my phone 250-870-6171 to cancel. You will not be penalized financially for being sick.